We want to ensure that you have the right aftercare information for the products fitted and that you know where to call if there are any issues. You can find aftercare guidelines for all products and services below. In addition, we have included details of our various guarantee periods should you ever need to refer back to this.
Windows and door frames
Often, the most effective care methods for cleaning and extending the lifespan of a window and door frame are really very simple. Using a soft cloth with water and some washing up liquid is the easiest and best way to keep your frames clean.
During increased external temperatures, UPVC is prone to expanding. This isn’t a manufacturing defect, applying cold water over the area will help it return to normal size and function.
Please do not use:
For general cleaning, a soft cloth with water and washing-up liquid will often be sufficient, however where there is more dirt and grime than normal we suggest a commercial window cleaning solution. Please remember to keep the solution away from the frame and wash away any residue with clean water.
Locks and Hinges
It is very easy to forget that locks and hinges need lubricating from time to time and a common reason for their failure is due to lack of maintenance. To help lubricate your locks we would recommend that you try to use white grease (also known as lithium soap), which can be commonly found in most hardware stores. For hinges, the occasional drop of a light machine oil will do the trick.
Please do not use:
Having double glazing installed should help reduce condensation on your windows. If you do experience condensation it is normally down to a ventilation issue. As long as your room is heated normally, providing controlled ventilation will help to clear the affected area.
If you ever experience condensation between the panes of a double glazed unit, then this is normally an indication that the air or gas cavity is no longer completely sealed. If this has occurred, please don’t hesitate to contact us on the helpline number: 0345 145 0130
We provide cover for all repairs and workmanship carried out by us for 1 year from the date of installation. If your product develops a fault due to defective materials or construction within the guarantee period we have stated, we will repair or replace it at no extra cost to you.
All guarantees are to the benefit of the original purchaser of the product. Warranty period is not applicable to Supply Only Sales. Please contact us on 0345 145 0130 for more information. Your statutory rights are not affected. Please read our Terms and Conditions for more details.
The guarantee does not cover the following:
The guarantee does not cover scorched PVCu caused by heat reflected from surfaces of window dressings or products damaged by failure to prevent condensation on the outside of the unit.
Note - Glass has minor imperfections and shading differences; the standards are outlined by the Glass and Glazing Federation in their Technical Section - http://www.ggf.org.uk/technical-information
Warranty and guarantee periods differ from brand to brand. Make sure to read and understand the warranty period offered by the manufacturer and always register your product directly with them once your purchase is complete. For a full breakdown of our suppliers T&C’s and warranty information, follow the links provided below:
AlluGuard Warranty: Garage Doors
For a full breakdown of AlluGuards warranty/guarantee, please visit https://www.alluguard.co.uk/wa...
Manufacturers life expectancy and aftercare process depends on your geographical location, full details can be found in Maintenance Information.
Camden Warranty: Composite Doors, PVC Doors, Windows
For a full breakdown of your manufacturer guarantee/warranty, please visit http://camdengroup.co.uk/
Crystal Clear Group: UPVC Doors & Windows
Door Stop Warranty: Composite Doors
For a full breakdown of Door Stops guarantee/warranty, visit https://www.door-stop.co.uk/ou...
Garador Warranty: Garage Doors
For a full breakdown of Garador's guarantee/warranty, please visit https://www.garador.co.uk/supp...
Hormann Warranty: Garage Doors
For a full breakdown of Hormann's Guarantee/warranty, please visit https://www.hormann.co.uk/medi...
Ironmongery: including locks and handles
If your lock is jammed or key is damaged, please don’t hesitate to contact us on 0345 145 0130
Solidor Warranty: Composite Doors
For a full breakdown of your manufacturer guarantee/warranty, please visit https://www.solidor.co.uk/
Timber products should be treated (painted/stained) at least once a year with microporous paint to prevent swelling, bowing and sun damage.
Failure to do so, will revoke your product warranty.