Aftercare and Guarantees

We want to ensure that you have the right aftercare information for the products fitted and that you know where to call if there are any issues. You can find aftercare guidelines for all products and services below. In addition, we have included details of our various guarantee periods should you ever need to refer back to this.

Looking after your new doors or windows

Windows and door frames

Often, the most effective care methods for cleaning and extending the lifespan of a window and door frame are really very simple. Using a soft cloth with water and some washing up liquid is the easiest and best way to keep your frames clean.

During increased external temperatures, UPVC is prone to expanding. This isn’t a manufacturing defect, applying cold water over the area will help it return to normal size and function.

Read our tips and advice on caring for UPVC in hot weather.

Please do not use:

  • Glass cleaner on frames
  • Any other cleaning agent
  • Caustic or ammonia-based cleaning agents
  • Scouring powder or other abrasive cleaners
  • Steel wool or scouring pads

Glass

For general cleaning, a soft cloth with water and washing-up liquid will often be sufficient, however where there is more dirt and grime than normal we suggest a commercial window cleaning solution. Please remember to keep the solution away from the frame and wash away any residue with clean water.

Locks and Hinges

It is very easy to forget that locks and hinges need lubricating from time to time and a common reason for their failure is due to lack of maintenance. To help lubricate your locks we would recommend that you try to use white grease (also known as lithium soap), which can be commonly found in most hardware stores. For hinges, the occasional drop of a light machine oil will do the trick.

Please do not use:

  • Cooking oil or other greases

Tips & Advice

Condensation

Having double glazing installed should help reduce condensation on your windows. If you do experience condensation it is normally down to a ventilation issue. As long as your room is heated normally, providing controlled ventilation will help to clear the affected area.

If you ever experience condensation between the panes of a double glazed unit, then this is normally an indication that the air or gas cavity is no longer completely sealed. If this has occurred, please don’t hesitate to contact us on the helpline number: 0345 145 0130

General Repair and Workmanship Warranty

We provide cover for all repairs and workmanship carried out by us for 1 year from the date of installation. If your product develops a fault due to defective materials or construction within the guarantee period we have stated, we will repair or replace it at no extra cost to you.

All guarantees are to the benefit of the original purchaser of the product. Warranty period is not applicable to Supply Only Sales. Please contact us on 0345 145 0130 for more information. Your statutory rights are not affected. Please read our Terms and Conditions for more details.

Exclusions:

The guarantee does not cover the following:

  • Faults resulting from landslides, flooding, roots or moss, drought, subsidence or settlement.
  • Thermal breaks.
  • Normal wear and tear.
  • Failure to follow the maintenance instructions, accident, misuse or neglect.

The guarantee does not cover scorched PVCu caused by heat reflected from surfaces of window dressings or products damaged by failure to prevent condensation on the outside of the unit.

Note - Glass has minor imperfections and shading differences; the standards are outlined by the Glass and Glazing Federation in their Technical Section - http://www.ggf.org.uk/technical-information

Manufacturer Warranty and Guarantees

Warranty and guarantee periods differ from brand to brand. Make sure to read and understand the warranty period offered by the manufacturer and always register your product directly with them once your purchase is complete. For a full breakdown of our suppliers T&C’s and warranty information, follow the links provided below:

AlluGuard Warranty: Garage Doors

  • Roller and sectional garage doors manufacturer defects - 2 year
  • Motor and other electrical and mechanical elements – 5 year
  • Sectional garage doors – 10 year parts only guarantee against defect of material

For a full breakdown of AlluGuards warranty/guarantee, please visit https://www.alluguard.co.uk/wa...

Aplus Aluminium

Manufacturers life expectancy and aftercare process depends on your geographical location, full details can be found in Maintenance Information.

  • 3 year guarantee on glass
  • 2 year guarantee on ironmongery

Camden Warranty: Composite Doors, PVC Doors, Windows

  • Inliten frames/panels - 15 year guarantee on all white and foiled Inliten frames and panels
  • Sealed glass units - 15 year guarantee on sealed glass units
  • Ironmongery - 1 year guarantee on ironmongery. 10 year guarantee on products fitted with Yale shoot bolts
  • Vertical sliders - 10 year guarantee
  • Composite doors - 10 year guarantee

For a full breakdown of your manufacturer guarantee/warranty, please visit http://camdengroup.co.uk/

Crystal Clear Group: UPVC Doors & Windows

  • Frames/Panels - 10 year guarantee
  • Sealed Glass Units - 10 year guarantee on sealed glass units
  • Ironmongery – 10 year guarantee on ironmongery

Door Stop Warranty: Composite Doors

  • 5 year warranty on PVC Doors
  • 10 year warranty on composite doors (excluding dark wood and oak finish which are 5 years)
  • 5 year warranty on hinges, locksets and handles
  • 10 year warranty on stainless steel furniture and ERA vectis locking system

For a full breakdown of Door Stops guarantee/warranty, visit https://www.door-stop.co.uk/ou...

Garador Warranty: Garage Doors

  • 10 year warranty- Garador steel garage doors
  • 2 year warranty - Garador timber and GRP garage doors
  • 10 year warranty - Garador door mechanism and steel frame
  • 5 year warranty - springs, wire cables, track rollers, hinges and guide rollers
  • 6 month warranty - replacement parts

For a full breakdown of Garador's guarantee/warranty, please visit https://www.garador.co.uk/supp...

Hormann Warranty: Garage Doors

  • 10 year warranty covering the safe and reliable function of your Hormann garage door
  • 5 year warranty covering springs, wire cables, track rollers, hinges and guide rollers
  • 6 month warranty for replacement parts
  • 5 year warranty on foil-coated timber effect garage doors
  • 2 year warranty on timber and GRP garage doors
  • 10 year warranty on door mechanism and steel frame

For a full breakdown of Hormann's Guarantee/warranty, please visit https://www.hormann.co.uk/medi...

Ironmongery: including locks and handles

  • 1 year warranty on all moveable parts

If your lock is jammed or key is damaged, please don’t hesitate to contact us on 0345 145 0130

Solidor Warranty: Composite Doors

  • Composite door – 10 year (against delamination, discolouration and sealed unit failure due to defective design, manufacture or materials)
  • Door frame - 10 year
  • Glass - 10 year
  • High-security locking system - 10 year
  • £5,000 homeowner guarantee on all Solidors fitted with 3 Star ultion cylinder and 2 Star lock lock handle

For a full breakdown of your manufacturer guarantee/warranty, please visit https://www.solidor.co.uk/

Timber

  • 5 Year Warranty on bespoke timber windows and doors
  • 5 Year Warranty on internal doors
  • 1 Year Guarantee on Ironmongery

Timber products should be treated (painted/stained) at least once a year with microporous paint to prevent swelling, bowing and sun damage.

Failure to do so, will revoke your product warranty.



Still have questions regarding warranty and guarantees? Get in touch and we'll be happy to help