Support You Can Count On

We are unique in our sector, with a 24/7 in-house customer experience team that ensures policyholders can reach us anytime, day or night. When emergency make-safe work or lock replacements are needed, we deploy our directly employed engineers within 4 hours anywhere in the UK.

We know that making a claim isn’t always straightforward. That’s why we put empathy and clarity at the heart of everything we do. Whether through real-time video triage or a conversation with one of our specially trained advisors, customers can choose the support that works best for them. Our goal is to make the process as simple and stress-free as possible offering reassurance, clear communication and efficient solutions from start to finish.

Whichever route a customer takes, our insurer partners can trust that we’ll deliver outstanding service, trusted advice, and quality products—day and night. Behind the scenes, we also help manage indemnity spend and support fraud detection and repudiation, keeping claims efficient and under control.

Online Claims Portal
Insurance
Trustpilot
Trustpilot
Insurance

Reassurance for Insurance Companies

  • We are extremely proud of our service metrics: Our complaint ratios consistently meet and often exceed, insurer service level expectations. In the last financial year, we achieved 11 green audits and our service is rated “Excellent” by insurer customers on Trustpilot.

  • Everything we do is through an ESG lens: We take a values-driven approach to business, supported by a clear and practical framework that guides our journey. Our pillars – People, Product, Technology and Governance are transparent, focused, and deeply embedded across everything we do. We understand the importance and urgency of making a real difference – we’re not just talking it.  We supply uPVC smart windows and doors made from recycled materials, supported by a closed-loop recycling process. Our commitment extends to renewable energy across our national network, digital technology and robust cyber protection – all contributing to long-term sustainability.

  • Putting the kindness back into claims: Since 2020, we’ve supported over 50,000 victims of crime across the UK, helping those affected by theft, attempted theft, malicious damage, and, in some cases, violence in their homes. We understand that the impact of such events goes beyond physical damage. That’s why we partnered with registered charity Victim Support, to provide our team with the understanding and training they need to support victims, not just practically, but emotionally too.

Victim Support training has given our colleagues vital skills to respond with empathy when customers face distressing events at home.