What to expect from Evander

Our ded­i­cat­ed insur­ance and home emer­gency ser­vices include:

  • 24 – 7 Emer­gency make safe, glaz­ing and locksmiths
  • Out of hours call handling
  • Glass repair and replacement
  • UPVC, wood and alu­mini­um win­dow and door frame repair and replacement
  • FIRAS approved fire doors
  • Garage door repair and replacement
  • Con­ser­va­to­ry roofs, pan­els and glass
  • Claims man­age­ment and val­i­da­tion includ­ing ful­ly out­sourced cash settlement
  • No pol­i­cy cov­er and under excess solutions
  • Home Secu­ri­ty Sur­vey and advice

Evan­der are proud to work along­side some of the UK’s lead­ing insur­ers, home emer­gency providers, loss adjusters and bro­kers. Respond­ing to over 100,000 cus­tomers a year across the coun­try, our direct­ly employed Ser­vice Engi­neers are often the first respon­der’, attend­ing to homes and com­mer­cial prop­er­ty 24 hours a day fol­low­ing a crime or inci­dent which has result­ed in prop­er­ty damage. 

Our prin­ci­pal 24 Hour Call Cen­tre is based in Nor­wich, we oper­ate from 19 branch loca­tions across the UK, includ­ing North­ern Ire­land to ensure rapid response across the coun­try. With a focus on front line ser­vice deliv­ery, our mis­sion is to get homes and com­mer­cial prop­er­ty back to nor­mal swift­ly, with as lit­tle dis­rup­tion as possible.

Cus­tomer choice is vital, whether that’s around prod­ucts and options to upgrade to a new style or secu­ri­ty fea­tures, or set­tle­ment type, our ded­i­cat­ed Case Own­ers will pro­vide sup­port, advise and updates through­out the life of the claim. 

At our core we are a Ser­vice, Instal­la­tion & Repair business

A busi­ness which focus­es on deliv­er­ing opti­mal cus­tomer out­comes while man­ag­ing our clients’ indem­ni­ty lia­bil­i­ty – we demon­strate dai­ly they are not mutu­al­ly exclu­sive with a cul­ture of build­ing col­lab­o­ra­tive rela­tion­ships with our insur­er clients.

We also man­age large and com­plex claims through a ded­i­cat­ed ring-fenced Spe­cial­ist Instal­la­tion Team. This includes: 

  • project and archi­tec­tur­al glazing 
  • glass façades,
  • crane, height and har­ness work; and 
  • jobs involv­ing road clos­ing permits.

What our cus­tomers say

Very help­ful and friend­ly effi­cient ser­vice when our dou­ble glazed back door shat­tered — late night emer­gency vis­it to make it sta­ble then prompt replace­ment deliv­ered and fitted

After our insur­ance com­pa­ny put us in touch an oper­a­tive arrived very short­ly after we called. He was very well man­nered and con­sid­er­ate of our prop­er­ty. After pro­tect­ing our car­pets and check­ing the cause of the issue the oper­a­tive explained the cause and then made safe the win­dow and took mea­sure­ments. When the new win­dow was fit­ted at a con­ve­nient date and time the same care was tak­en and the result looks like it has always been there. Great service.

Great ser­vice. Very pro­fes­sion­al, my door was expert­ly fit­ted. The two peo­ple who fit­ted it were on time, cleaned up after them­selves and just got on with the job. I am very pleased with the result. Thank you