Support When It Matters Most

We’re here whenever your customers need us, with a 24/7 in-house team ready to help day or night.

When urgent support is needed, our directly employed engineers can be on site within 4 hours, anywhere in the UK, making homes safe and secure as quickly as possible.

We know making a claim can feel overwhelming, so we keep things simple and supportive. Whether through real-time video triage or speaking to one of our trained advisors, customers can choose the help that works best for them.

From first contact to final fix, we provide reassurance, clear communication and practical solutions—helping every claim feel more straightforward and under control.

Online Claims Portal
Insurance
Trustpilot
Trustpilot
Insurance

Built on Trust and Care

  • We are extremely proud of our service metrics: Our complaint ratios consistently meet and often exceed, insurer service level expectations. In the last financial year, we achieved 11 green audits and our service is rated “Excellent” by insurer customers on Trustpilot.

  • Everything we do is through an ESG lens: We take a values-driven approach to business, supported by a clear and practical framework that guides our journey. Our pillars – People, Product, Technology and Governance are transparent, focused, and deeply embedded across everything we do. We understand the importance and urgency of making a real difference – we’re not just talking it.  We supply uPVC smart windows and doors made from recycled materials, supported by a closed-loop recycling process. Our commitment extends to renewable energy across our national network, digital technology and robust cyber protection – all contributing to long-term sustainability.

  • Putting the kindness back into claims: Since 2020, we’ve supported over 50,000 victims of crime across the UK, helping those affected by theft, attempted theft, malicious damage, and, in some cases, violence in their homes. We understand that the impact of such events goes beyond physical damage. That’s why we partnered with registered charity Victim Support, to provide our team with the understanding and training they need to support victims, not just practically, but emotionally too.

Victim Support training has given our colleagues vital skills to respond with empathy when customers face distressing events at home.