Privacy Policy

Pri­va­cy Notice – VPS Group website

Please note that this pri­va­cy notice has recent­ly been updat­ed. If you have any ques­tions about the recent changes, please con­tact privacy@​vpsgroup.​com

1. Impor­tant infor­ma­tion and who we are

Pur­pose of this pri­va­cy notice

VPS Hold­ings Lim­it­ed (“VPS”) has cre­at­ed this pri­va­cy notice in order to demon­strate our firm com­mit­ment to pro­tect­ing and respect­ing your per­son­al data (your infor­ma­tion”). The pri­va­cy and secu­ri­ty of your infor­ma­tion is very impor­tant to us. This pri­va­cy notice is intend­ed to pro­vide you with details about how any infor­ma­tion that we col­lect from you, or that you pro­vide to us, will be processed. It is there­fore also intend­ed to assist you in mak­ing informed deci­sions about your use of our web­site. Please read the fol­low­ing infor­ma­tion care­ful­ly to under­stand our prac­tices regard­ing your infor­ma­tion and your per­son­al data and how we will use and pro­tect it in all of your inter­ac­tions with VPS

Who we are 

The VPS Group is made up of dif­fer­ent legal enti­ties in the UK and in France, Nether­lands, Spain, Ger­many, Italy and Repub­lic of Ire­land. This pri­va­cy notice applies to all of VPS’s sub­sidiaries in the Unit­ed King­dom and the oth­er coun­tries in Europe in which it oper­ates, includ­ing VPS (UK) Lim­it­ed, Evan­der Glaz­ing and Locks Lim­it­ed, Red­fields Land­scap­ing & Design Lim­it­ed and Lotus Land­scapes Lim­it­ed in the UK, so when we men­tion VPS” or we”, us” or our”, we are refer­ring to the rel­e­vant com­pa­ny in the VPS Group respon­si­ble for pro­cess­ing your infor­ma­tion. VPS Hold­ings Lim­it­ed is the con­troller and respon­si­ble for this website. 

It is impor­tant that you read this pri­va­cy notice togeth­er with any oth­er pri­va­cy notice we may pro­vide on spe­cif­ic occa­sions when we are col­lect­ing or pro­cess­ing your infor­ma­tion, so that you are ful­ly aware of how and why we are using your information.

You can con­tact VPS at any time as follows:

- By email­ing privacy@​vpsgroup.​com for ques­tions about this pri­va­cy notice or how we use your information

- By email­ing tellmemore@​vpsgroup.​com for ques­tions about our prod­ucts and services

- By writ­ing to us at: VPS Group Pri­va­cy Team, VPS Group, Third Floor, Inter­na­tion­al Build­ings, 71 Kingsway, Lon­don WC2B 6ST

Please also refer to sec­tion 13 below for fur­ther VPS con­tact details. 


2. What infor­ma­tion do we collect?

This web­site is pub­lished by DDME on behalf of VPS. Nei­ther VPS nor DDME (“we”) will col­lect any infor­ma­tion about indi­vid­u­als using this web­site or our ser­vices, except where it is specif­i­cal­ly and know­ing­ly pro­vid­ed by them, or as oth­er­wise explained in this pri­va­cy notice. 

We will col­lect infor­ma­tion about you that you give us by fill­ing in forms on our web­site (includ­ing the con­tact us” form), request­ing or obtain­ing a quote, or by cor­re­spond­ing with us, whether by phone, email or oth­er­wise. We will also col­lect infor­ma­tion that you pro­vide when you reg­is­ter to use our web­site, search for a prod­uct or ser­vices, or report a prob­lem with our website. 

Exam­ples of the infor­ma­tion that you might pro­vide to us are as follows:

  • Iden­ti­ty data includ­ing your first name and last name
  • Con­tact data includ­ing your email address, tele­phone numbers
  • Com­pa­ny data includ­ing your com­pa­ny name, job title and billing address
  • Tech­ni­cal data includ­ing IP address, any login data, and oth­er tech­nol­o­gy you might use to access this website
  • Mar­ket­ing and com­mu­ni­ca­tions data includ­ing your pref­er­ences in receiv­ing mar­ket­ing from us and your com­mu­ni­ca­tion preferences 

There will also be some lim­it­ed infor­ma­tion that we may col­lect about you our­selves. On each of your vis­its to our web­site, we will auto­mat­i­cal­ly col­lect stan­dard cook­ies – please refer to sec­tion 7 below of this pri­va­cy notice for fur­ther infor­ma­tion about this. 

3. Why we need to col­lect and use your information 

We need to col­lect your infor­ma­tion in order to be able to deliv­er the ser­vices or prod­ucts you request from us, and to ful­fil any orders or con­tracts you place with us. For exam­ple, if you vis­it the VPS web­site and request a quote for secu­ri­ty ser­vices, we need to use your name and email address to send you the quote you have request­ed. If you enquire about ser­vices or accept the deliv­ery of ser­vices, you accept that VPS will store your details in our data­base for the pur­pos­es of ful­fill­ing your enquiry and/​or contract.

Any oth­er pro­cess­ing of your per­son­al data will either be with your con­sent (for exam­ple, we will only send com­mu­ni­ca­tions about spe­cial offers to cus­tomers who tell us they want to receive this) or because we are legal­ly required to process it. 

4. How we use your information

The infor­ma­tion col­lect­ed will be used to:

  • Send you the infor­ma­tion you have request­ed and/​or enable us to pro­vide the prod­ucts, goods or ser­vices that you have request­ed from us
  • Set up con­tact details for you on our cus­tomer man­age­ment database
  • Ful­fil the terms of any con­tract with you
  • Where it is nec­es­sary for our legit­i­mate inter­ests (or those of a third par­ty) and your inter­ests and fun­da­men­tal rights do not over­ride those interests
  • Ensure that con­tent from our web­site is pre­sent­ed in the most effec­tive man­ner for you
  • Pro­vide infor­ma­tion that may be use­ful to you, if you have con­sent­ed to this, such as offers on prod­ucts we have quot­ed on pre­vi­ous­ly for you. We may con­tact you by email or phone. If you do not want us to use your data on this way, or if you want to stop receiv­ing these mes­sages from us, please refer to the How to opt-out” para­graph at sec­tion 12 of this pri­va­cy notice. 

We do not intend to trans­fer your infor­ma­tion out­side of the EU

We may also use your infor­ma­tion to admin­is­ter our web­site and for our own inter­nal oper­a­tional and admin­is­tra­tive pur­pos­es only, includ­ing trou­bleshoot­ing, data analy­sis, test­ing, and as part of our efforts to keep our web­site safe and secure. We may also use your IP address to help diag­nose prob­lems with our serv­er and to admin­is­ter our web­site only. 

5. How long do we keep your information?

We will retain your infor­ma­tion for the fol­low­ing time periods:

  • If we hold your infor­ma­tion for the pur­pos­es of an order or con­tract you have placed with us, we will hold your infor­ma­tion for as long as the con­tract is in place for the goods or ser­vices you ordered from us, and for a rea­son­able peri­od after the con­tract ter­mi­nates or expires, to ensure we can still answer any queries you might have about the ser­vices you had received, and to sat­is­fy any legal, account­ing or report­ing requirements
  • If we hold your infor­ma­tion for the pur­pos­es of a quote or sur­vey we have pro­vid­ed, but you did not ever place an order with us, we will hold your infor­ma­tion for a rea­son­able peri­od after pro­vid­ing the quote or sur­vey (in case you do decide to place an order with us)
  • In addi­tion, if we hold your infor­ma­tion because you have told us you are hap­py to receive com­mu­ni­ca­tions from VPS about our prod­ucts and ser­vices, then we will hold this for a rea­son­able peri­od of time, and until you tell us you no longer want to receive those com­mu­ni­ca­tions (as you can unsub­scribe at any time)
  • If there is any infor­ma­tion we hold about you due to a legal require­ment, we will hold it for as long as we are legal­ly required to do so

You have var­i­ous rights in rela­tion to the infor­ma­tion we hold about you, includ­ing rights to access your infor­ma­tion and rights to have it delet­ed from our sys­tems. Please refer to sec­tion 8 for more infor­ma­tion about this. 

6. Who we share your infor­ma­tion with

We take your pri­va­cy seri­ous­ly, and we will only share your data with third par­ties in lim­it­ed cir­cum­stances. We require all third par­ties to respect the secu­ri­ty of your per­son­al data and to treat it in accor­dance with the law. 

By using our web­site, you agree that we have the right to share your per­son­al infor­ma­tion with:

  • Care­ful­ly select­ed sup­pli­ers and sub-con­trac­tors (for the pur­pos­es of per­form­ing any con­tract we enter into with you). We do some­times use third par­ty sup­pli­ers to help us deliv­er ser­vices and ful­fil cus­tomer orders, how­ev­er our sup­pli­ers are care­ful­ly select­ed and are also ful­ly com­mit­ted to pro­tect­ing your data
  • Exter­nal sup­port ser­vices (includ­ing any IT ser­vice providers) for the pur­pos­es of pro­vid­ing admin­is­tra­tive and tech­ni­cal sup­port to VPS, includ­ing with our web­site, to ensure we can deliv­er your order and ful­fil our con­tract with you
  • Pro­fes­sion­al advis­ers includ­ing audi­tors and insurers
  • Any mem­ber of our group, which means our sub­sidiaries, par­ent com­pa­ny, ulti­mate hold­ing com­pa­ny and its sub­sidiaries for the pur­pos­es of deliv­er­ing your order, ful­fill­ing our con­tract with you, help­ing us iden­ti­fy ser­vices and prod­ucts that might be of inter­est to you and con­duct­ing cus­tomer research
  • Where we are under a duty to do so in order to com­ply with any legal or reg­u­la­to­ry oblig­a­tion, or to pro­tect the rights, prop­er­ty or safe­ty of VPS and our cus­tomers. This includes exchang­ing infor­ma­tion with oth­er com­pa­nies and organ­i­sa­tions where we are legal­ly required to do so, for exam­ple for the pur­pos­es of fraud pro­tec­tion and cred­it risk reduction

We might also share anonymised, non-per­son­al data (includ­ing aggre­gat­ed sta­tis­tics and group data) about traf­fic pat­terns of our web­site vis­i­tors with part­ners or oth­er third par­ties. We do not dis­close infor­ma­tion about iden­ti­fi­able indi­vid­u­als to any third par­ty adver­tis­ers on our web­site, but we may pro­vide them with aggre­gate infor­ma­tion about our users (for exam­ple, we may inform them that 500 men aged under 30 have clicked on their adver­tise­ment on any giv­en day). We may also use such aggre­gat­ed infor­ma­tion to help adver­tis­ers reach the kind of audi­ence they want to tar­get (for exam­ple, women in a cer­tain post­code area). How­ev­er, we do not sell or share any infor­ma­tion or per­son­al data about indi­vid­ual users or any iden­ti­fi­able individual. 

7. Cook­ies

What are cookies?

As with most oth­er com­mer­cial web­sites, our web­site uses a stan­dard tech­nol­o­gy called cook­ies’. Cook­ies con­tain infor­ma­tion that is trans­ferred to your computer’s hard dri­ve. They help us to improve our web­site and to deliv­er a bet­ter and more per­son­alised ser­vice. They also save you from re-inputting infor­ma­tion when you return to our website.

A cook­ie’ is a very small text doc­u­ment, which often includes an anony­mous unique iden­ti­fi­er. When you vis­it a web­site, that site’s com­put­er asks your com­put­er for per­mis­sion to store this file in a part of your hard dri­ve specif­i­cal­ly des­ig­nat­ed for cook­ies. Each web­site can send its own cook­ie to your brows­er if your browser’s pref­er­ences allow it, unless (to pro­tect your pri­va­cy) your brows­er only per­mits a web­site to access the cook­ies it has already sent to you, not the cook­ies sent to you by oth­er web­sites. For fur­ther infor­ma­tion, vis­it www​.about​cook​ies​.org.

How we use cookies 

We use the fol­low­ing cook­ies on our website: 

Strict­ly nec­es­sary cookies

These are cook­ies that are required for the oper­a­tion of our web­site. They include, for exam­ple, cook­ies that enable you to log into secure areas of our website

Analytical/​performance cookies

These allow us to recog­nise and count the num­ber of vis­i­tors and to see how vis­i­tors move around our web­site when they are using it. This helps us to improve the way our web­site works, for exam­ple, by ensur­ing that users are find­ing what they are look­ing for eas­i­ly. We use cook­ies oper­at­ed by Google for these purposes

Func­tion­al­i­ty cookies

These are used to recog­nise you when you return to our web­site. This enables us to per­son­alise our con­tent for you or remem­ber your pref­er­ences. We use cook­ies oper­at­ed by Twit­ter, Craft CMS, PHP and Cloud­Flare for these purposes

For exam­ple, we use cook­ies to record infor­ma­tion about a user’s access to this web­site. Users may view the web­site with­out the use of cook­ies by leav­ing the web­site, dis­abling cook­ies in their Inter­net brows­er and re-enter­ing the web­site, but this may lim­it your access to this web­site or the func­tion­al­i­ty of cer­tain pages with­in the web­site. By using this web­site with­out dis­abling cook­ies, you con­sent to us col­lect­ing and using infor­ma­tion obtained from cookies.

Infor­ma­tion gath­ered through cook­ies and web serv­er logs may include the date and time of vis­its, the pages viewed, time spent at our web­site, and the web­sites vis­it­ed just before and just after our website.

We may col­lect infor­ma­tion about your com­put­er, includ­ing, where avail­able, your IP address, oper­at­ing sys­tem and brows­er type, for sys­tem admin­is­tra­tion pur­pos­es, and to report aggre­gate infor­ma­tion to any third par­ty adver­tis­ers on our web­site. This is sta­tis­ti­cal data about our users’ brows­ing actions and pat­terns, and does not iden­ti­fy any individual.

Please note that any third par­ty adver­tis­ers on our web­site may also use cook­ies, over which we have no control.

Why we use cookies

As you browse on our web­site, the web­site uses its cook­ies to dif­fer­en­ti­ate you from oth­er users, in order to make sure you don’t see the same con­tent repeat­ed­ly, to deliv­er con­tent spe­cif­ic to your inter­ests, and to help pro­vide you with an excel­lent user experience. 

Cook­ies, in con­junc­tion with our web server’s log files, also allow us to cal­cu­late the aggre­gate num­ber of peo­ple vis­it­ing our web­site and to check which parts of the web­site are most pop­u­lar. This helps us gath­er feed­back in order con­stant­ly to improve our web­site and bet­ter serve our customers. 

8. Your rights in rela­tion to your information

Your per­son­al data is also pro­tect­ed by the Gen­er­al Data Pro­tec­tion Reg­u­la­tion (and any local imple­ment­ing leg­is­la­tion and any leg­is­la­tion or reg­u­la­tions that might super­sede this) (the GDPR). VPS takes its oblig­a­tions under the GDPR seri­ous­ly, includ­ing the require­ment that any per­son­al data we use and process must be col­lect­ed for a spec­i­fied and legit­i­mate pur­pose, must be accu­rate and kept up to date, and we must ensure the secu­ri­ty of your per­son­al data is main­tained, includ­ing against acci­den­tal loss and unau­tho­rised access. 

You also have var­i­ous rights under the GDPR in rela­tion to your per­son­al data, includ­ing the following:

  • You have rights to access, cor­rect, erase, restrict or object to your per­son­al data being used by VPS
  • You have the right to data porta­bil­i­ty, which allows you to obtain and reuse your per­son­al data for your own pur­pos­es across dif­fer­ent services
  • You have the right to with­draw your con­sent to VPS using your per­son­al data
  • You also have the right to make a com­plaint with the data pro­tec­tion author­i­ty in the UK (the Infor­ma­tion Commissioner’s Office — https://​ico​.org​.uk/)

If you want to exer­cise any of these rights, please con­tact us at privacy@​vpsgroup.​com. We may need to request spe­cif­ic infor­ma­tion from you to help us con­firm your iden­ti­ty and ensure your right to access your per­son­al data (or to exer­cise any of your oth­er rights). This is a secu­ri­ty mea­sure to ensure that per­son­al data is not dis­closed to any per­son who has no right to receive it. We may also con­tact you to ask for fur­ther infor­ma­tion in rela­tion to your request to speed up our response.

We try to respond to all legit­i­mate requests with­in one month. Occa­sion­al­ly it may take us longer than one month if your request is par­tic­u­lar­ly com­plex or you have made a num­ber of requests. In this case, we will noti­fy you of this and will keep you updat­ed about our progress.

9. Changes to this notice

We keep our pri­va­cy notice under reg­u­lar review and we will place any updates on this web page. You should reg­u­lar­ly check this notice for updates. 

This pri­va­cy notice was last updat­ed in May 2018

10. Your consent

By using this web­site, you con­sent to our col­lec­tion and use of your infor­ma­tion as described in this pri­va­cy notice.

11. How we main­tain the secu­ri­ty of your information

This web­site has robust secu­ri­ty mea­sures in place to pro­tect the loss, mis­use and alter­ation of the infor­ma­tion under our control.

We treat all per­son­al data that we hold with the utmost care and secu­ri­ty. Sub­ject to the terms of this notice and any con­tract that we have in place with you, any details you pro­vide to us or that we store will remain confidential.

The data that we col­lect from you will be stored on our secure servers. Once we have received your infor­ma­tion, we will use strict pro­ce­dures and secu­ri­ty fea­tures to pre­vent unau­tho­rised access. Where we have giv­en you (or where you have cho­sen) a pass­word which enables you to access cer­tain parts of our web­site, you are respon­si­ble for keep­ing this pass­word confidential. 

Unfor­tu­nate­ly, the trans­mis­sion of infor­ma­tion via the inter­net is not com­plete­ly secure. While we will do our best to pro­tect your per­son­al data once we receive it on our web­site and servers, we can­not guar­an­tee the secu­ri­ty of your data when it is trans­mit­ted to our web­site over the inter­net, as there are cer­tain mat­ters that will be out­side of our con­trol (for exam­ple, any virus­es that might exist on your com­put­er). The ini­tial trans­mis­sion of your per­son­al data is there­fore at your own risk. Once your data has been received on our plat­forms, how­ev­er, we take own­er­ship for its secu­ri­ty as set out in this pri­va­cy notice. 

12. How to opt-out

You have the right at any time to ask us not to process your per­son­al data, if we are only pro­cess­ing it because you orig­i­nal­ly gave us con­sent to. 

We do need to process cer­tain per­son­al data to be able to ful­fil any order or con­tract that you place with VPS (includ­ing your name, email address, phone num­ber and address), so please be aware that any opt-out in rela­tion to this data will have an impact on our abil­i­ty to deliv­er our oblig­a­tions under any con­tract with you.

From time to time, we do also send cus­tomers infor­ma­tion about our prod­ucts, ser­vices and spe­cial offers. We only send this to cus­tomers who have specif­i­cal­ly giv­en their con­sent to receive these com­mu­ni­ca­tions, at the point they sub­mit an enquiry on our web­site. You can opt-out of receiv­ing these com­mu­ni­ca­tions at any time by email­ing tellmemore@​vpsgroup.​com or using the unsub­scribe” link at the bot­tom of any emails you receive from us. 

Our web­site may also, from time to time, con­tain links to and from the web­sites of our part­ner net­works, adver­tis­ers and affil­i­ates. If you fol­low a link to any of these web­sites, please note that these web­sites have their own pri­va­cy poli­cies, and we do not accept any respon­si­bil­i­ty or lia­bil­i­ty for these poli­cies. Please check these care­ful­ly before you sub­mit any per­son­al data to those websites. 

13. Con­tact­ing VPS

You can con­tact us using the fol­low­ing con­tact details:

To inform us of any changes or updates to your infor­ma­tion (it is impor­tant that the infor­ma­tion we hold about you is accu­rate and up to date)

Please con­tact us at tellmemore@​vpsgroup.​com

If you have any ques­tions about this pri­va­cy notice or how we use your per­son­al data

Please con­tact us at privacy@​vpsgroup.​com

If you have any ques­tions about our prod­ucts or ser­vices, or about this web­site more generally

Please con­tact us at tellmemore@​vpsgroup.​com

VPS Site Secu­ri­ty Lim­it­ed has a Data Pro­tec­tion Offi­cer, who is respon­si­ble for the secu­ri­ty of the per­son­al data processed by that legal enti­ty only. For more infor­ma­tion about VPS Site Secu­ri­ty, please refer to this sec­tion of our web­site: https://​www​.vps​group​.com/​s​e​r​v​i​c​e​s​/​s​i​t​e​-​s​e​c​urity.

Please con­tact the VPS Site Secu­ri­ty DPO at privacy@​vpsgroup.​com or by writ­ing to us at Data Pro­tec­tion Offi­cer, VPS Site Secu­ri­ty Lim­it­ed, VPS Group, Third Floor, Inter­na­tion­al Build­ings, 71 Kingsway, Lon­don WC2B 6ST