Social & Community Housing

We deliver planned replacement programmes across all property types, combining specialist expertise with high-performance, A-rated windows and doors. Using responsibly sourced materials and hardware that exceeds industry standards, we help improve energy efficiency, comfort, security and long-term asset performance. 

Our dedicated People and Community Team combines specialist delivery expertise with tailored resident engagement. Resident Liaison Officers are deployed in line with programme size and complexity, helping to minimise disruption and keep residents informed. Through clear programme reporting and performance insights, we provide visibility throughout delivery, ensuring projects remain on track and deliver lasting value.

We help housing providers, local authorities and delivery partners keep homes safe, secure and well maintained through resident-reported reactive repairs and a 24/7/365 emergency response service. Skilled teams deliver dependable support across a wide range of property types, with a repair-first approach wherever practical to extend asset life, reduce costs and maintain quality and condition. Where replacement is required, works are completed in line with current building regulations, covenants and aesthetics using modern equivalent solutions for cost effectiveness. The emergency service provides rapid response to secure properties and restore safety and reassurance for residents. Client and tenant portals provide real-time visibility of repairs, supported by MI and asset intelligence, giving clear insight into causes of repairs to inform asset decisions and long-term stock management.

During every visit, our engineers record and report observations of issues such as damp, mould, security vulnerabilities and signs of asset deterioration, helping our clients to make informed decisions and support residents.

Every resident benefits from a safe, respectful and personalised experience throughout the delivery of our services. Our dedicated People and Communities Team specialises in recognising and supporting vulnerable residents, tailoring communication and assistance to individual needs. Resident welfare is our highest priority, with works planned to minimise disruption while protecting the health, safety and wellbeing of residents and our engineers.

Clear communication, resident FAQs, appointment confirmations, SMS reminders and our customer portal keep residents informed throughout every stage. Every installation concludes with our Take 10 handover, supported by responsive aftercare, while Net Promoter Score feedback and resident comments drive continuous improvement in customer experience.

For us, improving homes also means creating opportunities for the people and communities around them. That’s why we work with local small and medium-sized businesses (SMEs), create local jobs, invest in apprenticeships, pay the Real Living Wage and actively recruit people from the communities we work in.

By working closely with our clients, we deliver meaningful social value that reflects local priorities. Alongside our day-to-day work, we support employee volunteering, environmental projects and partnerships with local charities and community organisations, helping to make a positive difference beyond the homes we improve.

Our aim is to leave a lasting legacy by strengthening local communities, developing skills, supporting local businesses and creating opportunities that continue to benefit residents long after our work is complete.

We understand that every day a property remains vacant represents lost rental income, increased costs and delays in housing new residents. That’s why void turnaround works are prioritised to help return properties to a safe, secure and lettable standard as quickly as possible. Through specialist repairs, glazing, window and door replacements, security works and clear progress reporting, we help minimise void periods, accelerate re-letting and provide complete visibility throughout the process.

Successful housing programmes require both national capability and local commitment. Supported by our central operations team, we deliver consistent planning, mobilisation, governance and performance management across every programme. Our directly employed engineers enable rapid mobilisation using national resources, while local recruitment creates lasting employment opportunities and builds teams who live and work within the communities they support. This strengthens resident engagement, fosters trust and leaves a positive local legacy, while giving housing providers the resilience, scalability and operational control of a national organisation.

We deliver compliant, high-performance window and door replacement programmes for social housing providers, combining technical excellence with a resident-focused approach. Our ISO-certified management systems and FENSA-certified installations ensure consistent quality and regulatory compliance. Our products exceed the Decent Homes Standard and include enhanced Yale hardware, PAS 24 accredited security products and sustainable solutions, including responsibly sourced timber and closed-loop recycled uPVC.

Our digital field technology captures and reports property observations in real time, supporting proactive asset management, resident safety and compliance with evolving legislation, including Awaab’s Law.

Sustainability is embedded throughout our operations, helping housing providers maximise asset life while reducing environmental impact. Our repair-first approach extends the life of existing windows and doors wherever practical, reducing waste, embodied carbon and unnecessary replacement. When replacement is required, we install high-performance products designed for longevity and recover up to 99% of removed uPVC through closed-loop recycling. By reducing waste, improving resource efficiency and supporting circular economy principles, we help clients lower environmental impact while creating more sustainable, resilient homes for the future.