Your Installation

What to Expect During Your Installation

We understand that having work carried out in your home can feel disruptive. This guide explains each stage of the installation process, helping you feel informed, prepared and supported throughout. Our teams are trained to work safely, respectfully and efficiently in occupied homes.

You’ll receive confirmation of your installation date along with guidance on how to prepare. Please move furniture away from windows and remove curtains or blinds where possible.

Our DBS-checked engineers will arrive in branded vehicles with identification. They’ll protect your home with coverings and explain the installation process before work begins.
Existing windows will be carefully removed and new units installed. There may be some noise during the works, but we’ll minimise disruption wherever possible while maintaining a safe and tidy environment.
Once complete, we’ll clean the area, remove all waste and demonstrate your new windows. We’ll ensure everything is checked before sign-off and provide aftercare information before we leave.
Residents' Hub

Your Safety is Our Priority
All engineers are DBS-checked, safety trained and arrive in branded vehicles with ID.

Residents' Hub

YOUR TEAM

Resident & Installation Teams

Our teams are here to support you throughout your installation.

Your main contact will be your Resident Liaison Officer or Customer Experience Team, who will manage communication and coordinate your appointment.

Our engineers are experienced in working in occupied homes, delivering work safely, efficiently and with care.

We focus on providing a consistent, well-managed service, ensuring you are informed, supported and confident throughout the process.

Resources

Resident Documents

Download important documents relating to your installation programme.

  • Social Housing Aftercare & Warranty

    Evander’s aftercare and warranty guide for social housing residents. Get help or report issues.

  • Social Housing Help and Support Information

    Evander contact information for social housing resident support, aftercare, and complaints.

FAQs

Frequently Asked Questions

Find answers to common questions about your installation. If you can’t find what you’re looking for, please don’t hesitate to contact your RLO or our helpdesk.

Our DBS-checked engineers will arrive at the agreed time in branded Evander vehicles with ID on display. They will protect your furniture and flooring with dust sheets, carefully remove the existing windows or doors, install the new units, and clean up thoroughly before leaving. Most installations take between 4–8 hours depending on the number of windows being replaced.
Yes, an adult (aged 18 or over) must be present in the property during the installation. If you are unable to be at home, please contact your Resident Liaison Officer (RLO) as soon as possible to rearrange your appointment.
There will be some noise during the removal and installation process, but our teams work efficiently to minimise disruption. We will always inform you in advance about what to expect and the estimated duration of the works.
Please move any furniture, ornaments, or valuables away from the windows being replaced. Remove curtains, blinds, and any window decorations. Our team will lay protective sheets, but clearing the area helps us work more efficiently and safely.

If you experience any issues after your installation, please contact our aftercare team on 0345 146 7023 or email homefulfilment@evander.com. All installations come with a comprehensive warranty, and we will arrange for an engineer to attend if needed.

Your RLO is your dedicated point of contact throughout the installation programme. They will introduce themselves before works begin, keep you informed of progress, and be available to answer any questions. Contact details for your RLO will be provided in your introductory letter.

Residents' Hub