Quality Assured

Why Residents Trust Evander

Residents across the UK trust Evander because we combine technical expertise with exceptional customer care.

Our commitment includes:

  • Over 50 years of property repair and improvement expertise
  • Specialists in window and door replacement within occupied homes
  • Award-winning customer service on major public sector programmes
  • DBS-checked colleagues
  • High-quality, energy-efficient products
  • Respect for you, your home, your belongings and your community
  • Comprehensive guarantees and aftercare support
Residents' Hub
Residents' Hub

Residents

Resident Promise

  • Introduce ourselves and show photographic identification
  • Protect your home before we begin work
  • Explain what we’ll be doing before work starts
  • Always Work safely and professionally
  • Treat your home and belongings with care and respect
  • Respect your privacy and be considerate to your neighbours
  • Keep noise and disruption to a minimum wherever possible
  • Leave your home clean and tidy when we finish
  • Remove waste responsibly and recycle wherever possible
  • Listen to any concerns you may have and make sure you’re happy before we leave

YOUR TEAM

Meet Your Team

Supporting you from start to finish.

Our Engineers – Our experienced engineers are specialists in working within occupied homes. Every installation is carried out to the highest standards of workmanship, health and safety and customer care.

Social Housing & Communities Team – If you need any additional support, our Social Housing & Communities Team is here to help. Whether you have a question about your appointment or need aftercare following your installation, we’re only a phone call or email away.

Residents' Hub
Trustpilot
Trustpilot
Residents' Hub

Your Safety is Our Priority
All engineers are DBS-checked, safety trained and arrive in branded vehicles with ID.

Your Installation

What to Expect During Your Installation

We understand that having work carried out in your home can feel disruptive. This guide explains each stage of the installation process, so you’ll know what to expect before, during and after the work takes place.

Our installation teams are trained to work safely, respectfully and efficiently in occupied homes, treating your home with care at every stage.

Our installation teams are trained to work safely, respectfully and efficiently in occupied homes, treating your home with care at every stage. They’ll explain the installation programme, confirm your appointment, answer any questions you may have and help you prepare for the installation by letting you know how to get your home ready. You will need to move furniture away from the work area and removing curtains or blinds where possible. You’ll always know who is coming to your home and when to expect us.

If you’re unable to move furniture before your appointment, please email us in advance so we can see if we can arrange additional support.

Our engineers will arrive within your agreed appointment window wearing Evander uniform and carrying photo ID, so you know who they are. Every member of the team is DBS-checked and trained to work safely and respectfully in your home.

Before any work begins, they’ll introduce themselves, explain the plan for the day, answer any questions and carry out a final check with you before getting started.

Throughout the installation, our engineers will protect your home using dust sheets and floor coverings, wearing overshoes if needed. They’ll work carefully to minimise disruption, keep their work area as tidy as possible and keep you updated on progress throughout the day.

If anything changes or you have any questions, just speak to your engineer – they’re always happy to help.

Before leaving, our engineers will check that everything has been completed to a high standard and make sure you’re happy with the installation. They’ll tidy up their work area, remove any waste and leave your home clean and secure.

They’ll show you how your new windows or doors work, explain any locks or features, answer any final questions and let you know what happens next, including any aftercare information or follow-up visits if needed.

Residents

Residents’ Portal

You can also access our Resident Portal here, you’ll need your job number and post code.

Available 24/7, the portal gives you convenient access to information about your repair or maintenance works whenever you need it. You can track the progress of your job in real time, view all communications and updates in one place, see when replacement parts or materials have been ordered, and keep up to date with expected completion dates. Designed to provide greater visibility, transparency and peace of mind, the portal helps you stay informed throughout every stage of your repair or installation journey.

Residents' Hub
Residents' Hub

Aviva Best Sustainability Initiative 2025

RESIDENTS

Community Commitment

At Evander, we’re committed to making a positive difference in the communities where we live and work. Beyond improving homes, we’re committed to making a positive difference in the communities we serve. We do this by supporting local employment, apprenticeships, volunteering and environmental initiatives, helping to create lasting benefits for residents and the communities they call home. Through our repair-first approach and commitment to sustainability, we also help reduce waste and minimise our environmental impact wherever we work.

FAQs

Frequently Asked Questions

Find answers to common questions about your installation. If you can’t find what you’re looking for, please don’t hesitate to contact our Social Housing and Communities Team on 0345 146 7023 or email homefulfilment@evander.com

Our DBS-checked engineers will arrive at the agreed time in branded Evander vehicles with ID on display. They will protect your furniture and flooring with dust sheets, carefully remove the existing windows or doors, install the new units and clean up thoroughly before leaving.

Most installations are completed within 1–5 days, depending on the size of your property and the number of windows being replaced. As a guide, a typical flat usually takes 2–3 days, while a three-bedroom house is typically completed in around 5 days.

Yes, an adult (aged 18 or over) must be present in the property during the installation. If you are unable to be at home, please contact the Social Housing & Communities Team as soon as possible to rearrange your appointment.

There will be some noise during the removal and installation process, but our teams work efficiently to minimise disruption. We will always inform you in advance about what to expect and the estimated duration of the works.

Please move any furniture, ornaments, or valuables away from the windows being replaced. Remove curtains, blinds, and any window decorations. Our team will lay protective sheets, but clearing the area helps us work more efficiently and safely. If you’re unable to move furniture before your appointment, please email us in advance so we can arrange some additional support.

If you experience any issues after your installation, please contact our aftercare team on 0345 146 7023 or email homefulfilment@evander.com. All installations come with a comprehensive warranty, and we will arrange for an engineer to attend if needed.

Our Social Housing & Communities Team is here to support you every step of the way throughout your installation. They’ll keep you updated before and during the works, let you know how everything is progressing and be on hand to answer any questions or address any concerns you may have.

If you need to get in touch at any time, you can call the team on 0345 146 7023 or email homefulfilment@evander.com

Residents' Hub

Resources

Resident Documents

Download important documents relating to your installation programme.

  • Aftercare & Warranty Guide

    Everything you need to know about caring for your new windows and doors, including your warranty information.

  • Resident Support Guide

    How to contact Evander and our Customer Experience Team if you need assistance before, during or after your installation.

Our Work

Completed Schemes & Projects

A selection of our completed social housing and community glazing projects across the UK.

  • French Door Replacement

    Wimborne

    French Door Replacement

    Wimborne

  • Door & Window Remedial Works

    Crawley

    Door & Window Remedial Works

    Crawley

  • French Door Replacement

    Clacton-on-Sea

    French Door Replacement

    Clacton-on-Sea

  • Aluminium French Door Replacement

    Brighton

    Aluminium French Door Replacement

    Brighton

Every community project is unique. Discover more of our completed schemes to see how we tailor our glazing solutions to meet the specific needs of social housing developments and local neighbourhoods.