Smart Home and Home Security FAQ

  • Can you replace my Chubb lock?

Chubb no longer man­u­fac­tures house­hold locks, but we can replace it with a like-for-like lock made by Union, Yale or ERA.

  • How do I know if my lock can be snapped?

If you have uPVC or com­pos­ite door, or you have to lift the han­dle to lock your door, you most prob­a­bly have a Euro-cylin­der lock. How­ev­er, if you have a Secured by Design door that was fit­ted after 2010, it should already have an anti-snap lock fitted.

  • How long will it take to install my new home secu­ri­ty alarm?

Depend­ing on the type of home you have and the product(s) you have cho­sen, you can expect 1 engi­neer to install your home secu­ri­ty alarm (and any acces­sories) in around 3 – 6 hours.

  • I live in an apart­ment or flat – can I still have a secu­ri­ty alarm?

Yes, you can! We have the Apart­ment Alarm avail­able, which is mount­ed inside the prop­er­ty rather than on the out­side wall. As many peo­ple who live in apart­ments rent or do not have permission/​the means to install an alarm on the out­side of the build­ing itself, this alarm ensures that you’re still covered.

  • What can I do if my lock is vulnerable?

There are many dif­fer­ent anti-snap locks on the mar­ket, but we rec­om­mend the Yale anti-snap lock as we believe it is the most secure. Our engi­neers can quick­ly install a new lock for lit­tle cost.

The Yale lock also has anti-pick, anti-bump, anti-screw, and anti-drill pro­tec­tion options and is BSI Kitemark Approved – a sym­bol of qual­i­ty and per­for­mance. It also meets the TS007 1 Star pro­tec­tion grade, is guar­an­teed for 10 years, and comes with 3 keys.

  • What is a mul­ti-point lock­ing mechanism?

This is not a lock-in itself but is pow­ered by a euro cylin­der lock. A mul­ti-point lock­ing mech­a­nism is a line of bolts down the edge of a door that extends into the frame when the key is turned to lock it. This mech­a­nism is often found on uPVC and com­pos­ite doors, and on the patio and French doors.

If your door is old­er than 5 years, then your mul­ti-point lock­ing mech­a­nism is prob­a­bly no longer man­u­fac­tured. There have been major advances in this tech­nol­o­gy, and our lock­smiths are able to fit a Uni­ver­sal Yale Mul­ti-Lock­ing Sys­tem to most doors.

  • What main­te­nance will my new lock require?

In order to keep your locks in top work­ing order for the longest time pos­si­ble, it’s advis­able to give them a lit­tle atten­tion every year or so. This helps to keep your home secure, extends the life of the lock, and pre­vents the need for poten­tial­ly expen­sive repairs in the future. You sim­ply need to lubri­cate the lock with oil or spe­cial­ist lock lubri­ca­tion – you can find prod­ucts like this at any home hard­ware shop. It’s also advis­able to keep your lock clean and to remove any obstructions.

  • What main­te­nance will my new secu­ri­ty alarm require?

Your new alarm/​accessories shouldn’t need any main­te­nance oth­er than keep­ing them free of dirt and dust. A quick wipe over with a soft cloth (please don’t use water on elec­tron­ic equip­ment!!) should keep your alarm and acces­sories free of dust and work­ing prop­er­ly. If you’ve cho­sen to have the smoke alarm acces­so­ry, then you will need to reg­u­lar­ly test this for fire safe­ty reasons.


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