Aftercare and Guarantees

Here at Evan­der, we always want to ensure that you have the right after­care infor­ma­tion for the prod­ucts fit­ted and that you know where to call if there are any issues. You can find after­care guide­lines for all prod­ucts and ser­vices below. In addi­tion, we have also includ­ed details of our var­i­ous guar­an­tee peri­ods should you ever need to refer back to this.

Look­ing after your new door, garage or windows

Win­dow and door frame

Often, the most effec­tive care meth­ods for clean­ing and extend­ing the lifes­pan of a window/​door frame are real­ly very sim­ple. Using a soft cloth with water and some wash­ing up liq­uid is the eas­i­est and best way to keep your frames clean.

Please do not use:

  • Glass clean­er on frames
  • Any oth­er clean­ing agent
  • Caus­tic or ammo­nia-based clean­ing agents
  • Scour­ing pow­der or oth­er abra­sive cleaners
  • Steel wool or scour­ing pads

Glass

For gen­er­al clean­ing, a soft cloth with water and wash­ing-up liq­uid will often be suf­fi­cient, how­ev­er where there is more dirt and grime than nor­mal we sug­gest a com­mer­cial win­dow clean­ing solu­tion. Please remem­ber to keep the solu­tion away from the frame and wash away any residue with clean water.

Locks and Hinges

It is very easy to for­get that locks and hinges need lubri­cat­ing from time to time and a com­mon rea­son for their fail­ure is due to lack of main­te­nance. To help lubri­cate your locks we would rec­om­mend that you try to use white grease (also known as lithi­um soap), which can be com­mon­ly found in most hard­ware stores. For hinges, the occa­sion­al drop of a light machine oil will do the trick.

Please do not use:

  • Cook­ing oil or oth­er greases

Tips & Advice

Con­den­sa­tion

Hav­ing dou­ble glaz­ing installed should help reduce con­den­sa­tion on your win­dows. If you do expe­ri­ence con­den­sa­tion it is nor­mal­ly down to a ven­ti­la­tion issue. As long as your room is heat­ed nor­mal­ly, pro­vid­ing con­trolled ven­ti­la­tion will help to clear the affect­ed area.

If you ever expe­ri­ence con­den­sa­tion between the panes of a dou­ble glazed unit, then this is nor­mal­ly an indi­ca­tion that the air or gas cav­i­ty is no longer com­plete­ly sealed. If this has occurred, please don’t hes­i­tate to con­tact us on the helpline num­ber: 0345 145 0130

Gen­er­al Repair and Work­man­ship Warranty

Evan­der cov­er all repairs and work­man­ship car­ried out by us for 1 year from the date of instal­la­tion. If your prod­uct devel­ops a fault due to defec­tive mate­ri­als or con­struc­tion with­in the guar­an­tee peri­od we have stat­ed, we will repair or replace it at no extra cost to you.

  • All Repairs and Work­man­ship – 1 Year

All guar­an­tees are to the ben­e­fit of the orig­i­nal pur­chas­er of the prod­uct. War­ran­ty peri­od is not applic­a­ble to Sup­ply Only Sales. Please con­tact for more info. Your statu­to­ry rights are not affect­ed. Please read our Terms and Con­di­tions for more details

Exclu­sions:

The guar­an­tee does not cov­er faults result­ing from land­slides, flood­ing, roots or moss, drought, sub­si­dence or set­tle­ment. It also does not cov­er ther­mal breaks, nor­mal wear and tear, fail­ure to fol­low the main­te­nance instruc­tions, acci­dent, mis­use or neglect.

The guar­an­tee does not cov­er scorched PVCu caused by heat reflect­ed from sur­faces of win­dow dress­ings or prod­ucts dam­aged by fail­ure to pre­vent con­den­sa­tion on the out­side of the unit.

Note - Glass has minor imper­fec­tions and shad­ing dif­fer­ences; the stan­dards are out­lined by the Glass and Glaz­ing Fed­er­a­tion in their Tech­ni­cal Sec­tion — http://​www​.ggf​.org​.uk/​t​e​c​h​n​i​c​a​l​-​i​n​f​o​r​m​ation

Man­u­fac­tur­er War­ran­ty and Guarantees

War­ran­ty and guar­an­tee peri­ods dif­fer from brand to brand. Make sure to read and under­stand the war­ran­ty peri­od offered by the man­u­fac­tur­er and always reg­is­ter your prod­uct direct­ly with them once your pur­chase is com­plete. For a full break­down of our sup­pli­ers T&C’s and war­ran­ty infor­ma­tion, fol­low the links pro­vid­ed below:


Allu­Guard War­ran­ty: Garage Doors

  • Roller and Sec­tion­al Garage Doors man­u­fac­tur­er defects — 2 Years
  • Motor and oth­er elec­tri­cal and mechan­i­cal ele­ments – 5 Years
  • Sec­tion­al Garage Doors – 10 Years parts only guar­an­tee against defect of mate­r­i­al or workmanship

For a full break­down of Allu­Guards Guarantee/​Warranty, please vis­it https://​www​.allu​guard​.co​.uk/wa…


Birkdale War­ran­ty: Garage Doors

  • Lam­i­nat­ed Fin­ish — 15 Years Against Fading
  • Door Motor Sys­tem — 5 Years
  • Motor — 7 Years
  • Paint Fin­ish — 5 Years Against Fading

For a full break­down of Birkdale’s Guarantee/​Warranty, please vis­it: http://​birk​dale​.co​.uk/


Cam­den War­ran­ty: Com­pos­ite Doors, PVC Doors, Windows

  • Inliten Frames/​Panels — 15 Year guar­an­tee on all white and foiled Inliten frames and panels
  • Sealed Glass Units — 15 Year guar­an­tee on sealed glass units
  • Iron­mon­gery — 1 Year guar­an­tee on iron­mon­gery. 10 Year guar­an­tee on prod­ucts fit­ted with Yale Shoot bolts
  • Ver­ti­cal Slid­ers — 10 Year guarantee
  • Com­pos­ite Doors — 10 Years guarantee

For a full break­down your man­u­fac­tur­er guarantee/​warranty, please vis­it http://​cam​den​group​.co​.uk/


Door Stop War­ran­ty: Com­pos­ite Doors

  • 5 Year War­ran­ty on PVC Doors
  • 10 Year War­ran­ty on Com­pos­ite Doors (exclud­ing Dark­wood and Oak fin­ish which will be 5 Years)
  • 5 Year War­ran­ty on Hinges, Lock­sets and Handles
  • 10 Year War­ran­ty on Stain­less Steel Furniture’s and ERA Vec­tis Lock­ing System

For a full break­down of Door Stops guarantee/​warranty, vis­it https://​www​.door​-stop​.co​.uk/ou…


Garador War­ran­ty: Garage Doors

  • 10 Years War­ran­ty- Garador Steel Garage Doors
  • 2 Years War­ran­ty — Garador Tim­ber and GRP Garage Doors
  • 10 Year War­ran­ty — Garador Door Mech­a­nism and Steel Frame
  • 5 Year War­ran­ty — Springs, wire cables, track rollers, hinges and guide rollers
  • 6 Month War­ran­ty — Replace­ment Parts

For a full break­down of Garador’s guarantee/​warranty, please vis­it https://​www​.garador​.co​.uk/supp…


Hor­mann Warranty: Garage Doors

  • 10 Year War­ran­ty cov­er­ing the safe and reli­able func­tion of your Hor­mann Garage Door
  • 5 Year War­ran­ty cov­er­ing Springs, Wire Cables, Track Rollers, hinges and Guide Rollers
  • 6 Month War­ran­ty for replace­ment parts
  • 5 Year War­ran­ty on Foiled-coat­ed tim­ber effect Garage Doors
  • 2 Year War­ran­ty on Tim­ber and GRP Garage Doors
  • 10 Year War­ran­ty on Door Mech­a­nism and steel frame

For a full break­down of Hor­man­n’s Guarantee/​warranty, please vis­it https://​www​.hor​mann​.co​.uk/medi…


Origin War­ran­ty: Bifold Doors

  • 1 Year Stan­dard War­ran­ty from date of instal­la­tion that the Doors will be free from defects in design, mate­r­i­al and workmanship.
  • 20 Year Extend­ed Stan­dard War­ran­ty upon prod­uct reg­is­tra­tion with Ori­gin, 90 days from installation.
  • 10 Year Extend­ed Marine War­ran­ty upon prod­uct reg­is­tra­tion with Ori­gin, 90 days from installation.

For a full break­down your man­u­fac­tur­er guarantee/​warranty, please vis­it https://​ori​gin​-glob​al​.com/door…


Resi­dor War­ran­ty: Com­pos­ite Doors

  • Com­pos­ite Door – 10 years (against delam­i­na­tion, dis­coloura­tion and sealed unit fail­ure due to defec­tive design, man­u­fac­ture or materials)
  • Door Frame — 10 Years
  • Glass — 10 Years
  • High-Secu­ri­ty Lock­ing Sys­tem — 10 Years

For a full break­down of your man­u­fac­tur­er guarantee/​warranty, please vis­it http://​www​.resi​dor​.co​.uk/


Soli­dor War­ran­ty: Com­pos­ite Doors

  • Com­pos­ite Door – 10 years (against delam­i­na­tion, dis­coloura­tion and sealed unit fail­ure due to defec­tive design, man­u­fac­ture or materials)
  • Door Frame — 10 Years
  • Glass — 10 Years
  • High-Secu­ri­ty Lock­ing Sys­tem — 10 Years
  • £5000 Home­own­er Guar­an­tee on all Soli­dor’s fit­ted with 3 Star Ultion cylin­der and 2 Star Lock­Lock Handle

For a full break­down of your man­u­fac­tur­er guarantee/​warranty, please vis­it https://​www​.soli​dor​.co​.uk/

Still have ques­tions regard­ing war­ran­ty and guar­an­tees? Get in touch and we’ll be hap­py to help

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