Thank you for visiting our website at (the “Website”). This Website is provided by Evander Glazing and Locks Ltd, a company registered under number 1484358 in England and Wales and whose registered office is at Lakeside 300, Old Chapel Way, Broadland Business Park, Norwich, NR7 0WG (“Evander”, “us”, “we” or “our” for short). “You”, and “your” means you as a user of this Website.

Evander is committed to protecting the privacy of our users and customers. This privacy policy (“Privacy Policy”) is intended to inform you how we gather, define, and utilise personal information such as your:

  • Name
  • Address
  • Home telephone number
  • Date of birth
  • Payment Details (Direct Debit, credit/ debit card number)
  • Property type
  • Email address

(together, the “Information”).

It is also intended to assist you in making informed decisions when using our Website and our products and services. Please take a minute to read and understand the policy.

All your Information shall be held and used in accordance with the Data Protection Act 1998 (the “Act”). If you want to know what information we collect and hold about you, please write to us at the address stated above. Evander Glazing and Locks Ltd is the data controller of your Information for the purposes of the Act.

What Information Do We Collect?

When you visit, register for, or order products or services from our Website you may provide us with several types of information:

  • Personal information you provide to us on an individual basis during registration or ordering, above;
  • Your email address and contents of your email correspondence, if you contact us;
  • Website use information collected as you and others browse our Website; and
  • Details of the transactions you carry out through this Website and the fulfilment of such orders.


IP Addresses and Cookies

Similar to other commercial websites, our Website utilises a standard technology called ‘cookies’ (see the explanation below, ‘What Are Cookies?’) and web server logs to collect information about your use of this Website whether you register with this Website or not.

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to any third party advertisers on our Website. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service.

We, any third party advertisers on our website and ad serving companies may also use small pieces of code called ‘web beacons’ or ‘clear gifts’ to determine which advertisements and promotions users have seen and how users responded to them.

Please note that any third party advertisers on our Website may also use cookies, over which we have no control.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, unless (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

We use cookies to record information about a user’s access to this Website. Users may view the Website without the use of cookies by leaving the Website, disabling cookies in their Internet browser and re-entering the Website, but this may limit access to this Website or the functionality of certain Web pages within the Website.

Use of this Website without disabling cookies constitutes consent to us collecting and using information obtained from cookies.

How Do We Use Information We Collect From Cookies?

As you browse on our Website, the Website uses its cookies to differentiate you from other users in order to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the Website are most popular. This helps us gather feedback in order constantly to improve our Website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

How Do We Use The Information That You Provide Us?

We use your Information in the following ways:

  • To ensure that content from our Website is presented in the most effective manner for you and your computer;
  • To notify you about any changes to our service;
  •  If you have given your consent by ‘opting in’ at the point of registration on our Website, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys; and
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by post or by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

We do not disclose information about identifiable individuals to any third party advertisers on our Website, but we may provide them with aggregate information about Our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with the wishes of any third party advertisers on our Website by displaying their advertisement to that target audience.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any carefully selected third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us or by writing to us at the address at the beginning of this Privacy Policy.

How Do We Protect Your Information?

We maintain the highest standards of security, encrypting your information using Secure Sockets Layer SSL, 128 bit encryption services (pages utilising this technology will have URLs that start with HTTPS instead of HTTP), however, even with this the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, We cannot ensure the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your Information we will use strict procedures and security features, storing your information on our secure servers to prevent unauthorised access.

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Please contact us if you have any questions or concerns.

How Can You Access And Correct Your Information?

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of information we hold about you.

Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Evander or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If you have opted in to receive information from carefully selected third parties, to use your Information to contact you to provide you with information about other products, services and special offers which may be of interest to you.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

What About Other Websites Linked To Our Website?

We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website.

Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including any website which has a link on our Website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using this Website you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Where We Store Your Personal Data

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.

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