Vision and Values
We aim to be the industry benchmark, leading innovation and improvement in the sector, constantly creating value and being seen as a hallmark of trust and confidence.
Professional: We’re the best in our field. This shows in our training, the way we dress, the presentation of our vans, the speed of our response and our behaviour on the job.
Innovative: We constantly seek improvement and innovation by looking beyond the task in hand, providing solutions and suggesting how to do things better. We aim for continuous improvement in our business, our customer service and the value we deliver to our clients.
Trustworthy: We earn the trust of everyone we interact with. It’s why we focus on communication, ensuring that people always know what’s happening and what will happen next. We are transparent and open – we have nothing to hide. We do things right and we do the right thing.
Consistent: We treat our clients, customers and colleagues fairly and with equity. Our clients and customers receive the same high quality of service whether they use us once or all the time. We do things right the first time, every time and everywhere.
Helpful: We show empathy for our customers’ situation and we work to reassure them. Then we act to resolve their particular problem. We focus on the person and the task, not just getting the job done.
To provide a competent and professional service at all times.
To earn the trust and confidence of our clients, customers and staff.
To deliver a consistently high-quality service.
To demonstrate a helpful and considerate approach.
To constantly innovate to improve our service.